
"THE MOST IMPORTANT IN SUMMARY"
Frequently Asked Questions (FAQ)
Is it possible to coat a wire muzzle I already have?
Yes, of course!
Whether you purchased the muzzle from one of our authorized dealers or elsewhere, we can give any muzzle a fresh new look. The processing time is typically 4 to 6 weeks.
Please note that for powder coating, a new strap and new nose padding are required. If you do not select these additional options, you will receive the muzzle as a raw piece and will need to handle the attachment and purchase of the new straps yourself.
Why do you have such a small immediate stock and prefer to work primarily with pre-orders?
It's very simple to explain: we are a very young company.
However, to offer a wide selection of models from various manufacturers and meet our own quality standards, we have focused primarily on selling through pre-orders. In return, you receive a significant 25% discount, which we will maintain.
Such a broad assortment would also require a very large warehouse, which involves considerable costs. However, once the company is more established, we will, of course, increase our in-stock inventory. WE GROW TOGETHER. Initially, we are focusing our permanent assortment on breeds such as Bull Terriers, American Staffordshire Terriers, Rottweilers, and others.
BUT, this is precisely why we have been working with specialized dealers from the very beginning. We prioritize customer service over our own profit. Since we know exactly which specialized dealer has ordered which models, we can guide you to the right place if you need a muzzle immediately and cannot wait.
Please note, however, that not all of our dealers have an online store or offer shipping services.
Do you have your own store?
No, we do not have our own store.
CANISEGURIOS is still in its early stages. However, dreams are meant to be achieved, and having our own store is definitely on our wish list.
In the meantime, we offer free online consultations. Feel free to write us a message:
- WhatsApp:
- Email: tienda@caniseguros.es
- Or use our contact form.
Can items be returned after trying them on?
Muzzles can be returned without requiring modifications or adjustments, provided they are in their original condition and show no signs of use.
Muzzles that are bent or display visible wear on the nose padding are excluded from returns.
A practical tip: Use plastic wrap to protect the nose padding and straps during the fitting!
Please note that all custom-made products, such as powder coatings, strap modifications, or nose padding adjustments, are excluded from returns. This information is also indicated in our store.
How many muzzles do you recommend ordering to try on?
We recommend ordering between 2 and 5 models, as every dog's head is different and has individual needs. You can keep the muzzle that fits best and return the others to us. Once we verify that they are in perfect condition, your money will be refunded.
This is also possible with a discounted pre-order. The muzzles will be shipped in a single package as soon as all the models are available.
Advantage: You can try the muzzles at home at your own pace, take photos, and email them to us. We will respond within 48 hours, letting you know which muzzle fits best or, in most cases, identify from the photos what modifications are necessary for a perfect fit.
— What doesn't fit, we make it fit —
Alternatively, it might be helpful to visit one of our specialized dealers. However, we cannot guarantee that all the models you want will be available there or that they can be returned. We recommend confirming this in advance.
Can I make modifications, such as changing straps, padding, and bars, to an existing muzzle that wasn't purchased through CANISEGUROS?
Yes, absolutely!
Whether you purchased the muzzle from one of our specialized dealers or elsewhere, we can give any muzzle a fresh new look. The processing time is typically 3 to 4 weeks.
Please note that if you opt for modifications to the bars, a powder coating, new straps, and new nose padding will be required. This will extend the delivery time by an additional 4 to 6 weeks.
If you choose not to include new straps and nose padding, you will receive the muzzle as a raw piece and will need to handle the attachment of the straps and the nose padding yourself.